Our Responsibility to Every User
Mc2 is more than just an entertainment platform — we're a partner who genuinely cares about your well-being. mc2's commitment to responsible gaming isn't simply a legal obligation; it's a core value that shapes how we build our platform and engage with our users.
We believe online gaming should be a fun source of entertainment, not a cause of stress or financial hardship. That's why mc2 provides a range of tools and resources to help users in Malaysia make informed decisions while using our platform.
The mc2 team actively monitors unusual usage patterns and is ready to reach out to users who may need additional help or guidance. We take every complaint or concern related to problem gambling seriously.
Recognise the Signs of At-Risk Behaviour
Recognising the early signs is the first step to regaining control. Take an honest look at yourself.
Continuing to play in an attempt to recover lost money, even as losses keep mounting. This is a serious warning sign.
Playing far beyond your intended time, neglecting daily responsibilities, work, or personal relationships because of gaming.
Using money meant for essentials — such as rent, food, or bills — for gambling, or borrowing money to play.
Feeling restless, irritable, or stressed when you can't play, or using gaming as an escape from problems.
Lying to family members or friends about how much time and money has been spent on gambling.
Needing to increase bet sizes continuously to feel the same level of excitement — a concerning sign of tolerance.
Self-Exclusion Tools We Offer
Mc2 provides several self-control tools that you can use at any time to keep your gaming experience balanced and in check.
Set daily, weekly, or monthly deposit limits in MYR to keep your spending in check. Once a limit is set, it cannot be increased immediately — there is a waiting period to protect you from impulsive decisions.
If you feel like you need a short break, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you won't be able to access your mc2 account to play, giving you the space to rest and reflect.
For those who feel they need a longer break, self-exclusion allows you to close access to your mc2 account for an extended period. This option is suitable if you feel gaming is starting to have a negative impact on your life.
To activate any of these self-exclusion tools, contact mc2 support at [email protected].
Guide to Setting Healthy Limits
Setting limits before you play isn't a sign of weakness — it's a sign of maturity and smart self-control.
Time Limit
- Decide how many hours a week you'll set aside for online entertainment, and stick to that limit.
- Use your phone's timer or alarm as a reminder to track your time.
- Avoid playing when you're tired, stressed, or under the influence of alcohol.
Budget Limit
- Decide on an RM amount you can comfortably afford to lose entirely without affecting your daily life.
- Think of this amount as the cost of entertainment, not an investment to make a profit.
- Stop playing once your budget limit is reached, no exceptions.
Protection for Minors
Mc2 strictly prohibits anyone under the age of 18 from registering or using our platform. Protecting children and young people is our absolute priority.
During registration, mc2 requires age verification and reserves the right to request identity documents at any time. Accounts found to belong to underage individuals will be closed immediately.
If you are a parent or guardian, here are steps you can take to protect your children:
- Never share your password or mc2 account login details with anyone, including your children.
- Use parental control software to block access to gambling sites on devices used by children.
- Log out of your mc2 account after every session, especially on shared devices.
- Have open conversations with your children about the risks of online gambling.
Life Balance & Professional Support
Playing responsibly means striking a balance between entertainment and a fulfilling life. If gaming starts to affect your well-being, professional help is always available.
Maintaining Life Balance
Online gaming should be one of many leisure activities in your life — not the only one. Make sure you keep up with other hobbies, maintain healthy social connections, stay physically active, and spend quality time with family.
Mc2 encourages all users to regularly review their usage habits. If you find that gaming is taking up time and energy that should be going towards the more important things in life, it's time to take proactive steps.
Getting Professional Help
Problem gambling is a treatable health condition. Seeking help isn't something to think twice about — it's a courageous and sensible step.
If you or someone you know is showing signs of problem gambling, please reach out to a mental health professional or counsellor. In Malaysia, there are various counselling and support services available to help.
The mc2 support team can also refer you to suitable help resources. Contact us at [email protected] for more information or visit the FAQ for additional guidance.
Play Smart, Enjoy Longer
Mc2 is here for a fun and responsible entertainment experience. Reach out to our team if you need assistance, or visit our FAQ for self-exclusion information.